Return Policy
Return & Exchange Policy – Posytress
Posytress aims to provide our customers with premium quality human hair wigs & weaves at reasonable prices and excellent service. We understand that choosing the right wig online can be difficult, so we accept returns and exchanges under specific conditions within 30 days after you receive your order. Below is our official Return & Exchange Policy.
Return & Exchange Eligibility
| Reason | Buyer Pays Shipping Fee | Seller Pays Shipping Fee | Photo Provided | Exchange Available |
|---|---|---|---|---|
| Dislike / Unsuitable | Yes | Yes | Yes | |
| Change Style / Color | Yes | Yes | Yes | |
| Shipping Wrong Items | Yes | Yes | Yes | |
| Quality Problem | Yes | Yes | Yes | |
| Artificial Reason | No | No | No | No |
How to Return / Exchange
Please contact our customer service within 48 hours after receiving your package via email at service@posytress.com. Including product-related pictures/videos will speed up the process.
Our customer service will process your return/exchange request within 1–3 working days. Once authorized, you will receive a return address.
If the return is due to the buyer's personal reasons (e.g., dislike, no longer needed), a $20 shipping fee will be deducted from your refund.
Please return the package to the provided address and submit your return tracking number. Unauthorized returns, lost returns, or stolen return packages will not be our responsibility.
We will process your refund or exchange within 7 working days after receiving and inspecting your returned package.
Returnable Items
We accept returns & exchanges only for wigs that are UNUSED, UNWASHED, UNALTERED, and with the lace UN-CUT.
As human hair wigs are hygienic products, we strictly do NOT accept returns for used items.
Non-returnable & non-exchangeable items:
- Custom cap size wigs
- Clearance & flash sale products
- Customized orders (color, style, cap size, density)
Cancellations
You may cancel your order before shipment for a full refund.
Custom orders can be canceled before production starts. A 20% production fee will apply for cancellations submitted after production has begun.
Unsuccessful Delivery
If your parcel is seized by customs, the buyer is responsible for customs clearance. We can provide supporting documents upon request.
If tracking does not update for an extended period, please contact your local courier and Posytress support for resolution. We will assist until delivery is completed.
Delivery Issues
If delivery fails due to incorrect information provided by the buyer, we will not be responsible for any loss.
If we ship to the wrong address, we will resend the package or issue a full refund.
If the parcel is lost by the shipping company, please contact us and the carrier for assistance. Customers with Green Shipping Protection must file claims directly with their provider.
Refund Processing Time
Afterpay:
3–10 business days
Credit / Debit Card (Visa, MasterCard, AmEx, etc.):
5–14 business days (depends on issuing bank)
Klarna:
5–14 business days (depends on Klarna & your bank)
PayPal:
- PayPal balance: 1–3 business days
- Bank / card: 5–10 business days
Apple Pay / Google Pay:
5–14 business days (depends on issuing bank)